In order to avoid damaging the area rugs in transit, we always use vacuum packing. And there may be creases on this item when you first use it. Don’t worry about this, it will recover and the creases will disappear after you use it for a few days. Super Soft Fluffy Feeling - Shaggy rugs are elegant in texture and soft to the touch. This grey rugs provide a tranquil refuge for your family to rest their body and mind after a hectic day.